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Terms & Conditions

Kindred Pilates – Terms & Conditions

Welcome to Kindred Pilates. By using our website, booking classes, or attending sessions, you confirm you have read, understood and agreed to the following terms and conditions.

Bookings & Payments

  • All classes are booked and paid for in advance.

  • Most classes are booked as a full term, unless otherwise stated.

  • Prices, timetables, and instructors may change from time to time.

Trial Classes & Refunds

  • For new customers, we offer two complimentary classes at the start of a term so you can make sure the class is right for you.

  • Once the two free classes have been used, the remainder of the term is non-refundable.

  • We do not offer refunds or credits for missed classes, late cancellations, or changes in personal circumstances

Attendance & Cancellations

  • If you cannot attend a class, please let us know where possible.

  • Missed classes cannot be transferred, credited, or refunded.

  • Kindred Pilates reserves the right to cancel or reschedule classes if needed. Where possible, we will provide notice.

Health & Safety

  • By attending classes, you confirm that you are fit to participate in Pilates and have disclosed any relevant injuries, medical conditions, or pregnancy.

  • You participate in classes at your own risk.

  • If you are unsure whether Pilates is suitable for you, please seek medical advice before attending

Instructor Guidance & Right to Refuse Participation

For safety reasons, participants must follow all instructions and guidance provided by the instructor.

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The instructor reserves the right to:

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  • Modify or stop an exercise for any participant

  • Refuse or remove a participant from a class if they believe participation is unsafe

  • Refuse participation for failure to follow instructions or adhere to class conduct expectations​

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No refunds are required in such cases.

Participation at Own Risk

Participation in Pilates and related physical activities involves inherent risks. By attending any class, you acknowledge and accept that you participate voluntarily and entirely at your own risk.

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To the fullest extent permitted by UK law, Kindred Pilates, its owners, instructors, employees, contractors, and representatives shall not be liable for any injury, loss, damage, cost, or expense suffered by you arising out of or in connection with your participation in classes, whether occurring before, during, or after a class.

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This includes, but is not limited to:

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  • Physical injury or illness

  • Aggravation of pre-existing injuries or medical conditions

  • Loss, theft, or damage to personal belongings

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Nothing in these Terms & Conditions shall exclude or limit liability for:

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  • Death or personal injury caused by negligence

  • Fraud or fraudulent misrepresentation

  • Any other liability which cannot be excluded or limited under applicable UK law

 

By attending a class, you agree to release and hold harmless Kindred Pilates and its instructors from any claims or demands arising from your participation, except where liability cannot lawfully be excluded.

Class Etiquette & Conduct

Participants are expected to:

  • Arrive on time and prepared for class

  • Act respectfully toward instructors and other participants

  • Refrain from disruptive, unsafe, or inappropriate behavior

  • Silence mobile devices during class

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Any behavior deemed unsafe, disrespectful, or disruptive may result in removal from class without refund.

Respect for Property & Venue

Classes may take place in studios, rented spaces, or private properties. Participants agree to:

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  • Respect the venue, equipment, and furnishings

  • Use equipment only as instructed

  • Be financially responsible for any damage caused by misuse, negligence, or inappropriate behaviour.

Personal Belongings

Participants are responsible for their own personal belongings. Neither Kindred Pilates nor its instructors are responsible for lost, stolen, or damaged items.

Photography & Recording Policy

For the comfort, privacy, and safety of all participants, photography, video recording, or audio recording during classes is strictly prohibited without prior consent.

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This includes:

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  • Photos or videos taken on mobile phones, cameras, or other devices

  • Recording of instructors or other participants

  • Sharing any images or recordings on social media or other platforms

 

Any photography or recording requires explicit permission from the instructor and all individuals who may appear in the image or recording.

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Failure to comply may result in:

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  • Immediate removal from the class

  • Refusal of future participation

  • No refund issued

Website Use

  • All content on this website (including text, images, and branding) belongs to Kindred Pilates and may not be copied or used without permission.

  • We aim to keep website information up to date, but we cannot guarantee it will always be error-free

Privacy

  • Any personal information you provide is handled with care and used only for studio-related communication and administration.

  • We do not share your information with third parties unless required by law

Changes to These Terms

  • Kindred Pilates may update these terms and conditions from time to time. The most current version will always be available on our website.

  • If you have any questions, please contact us — we’re always happy to help

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